Anas Razzaq

Muhammad (Anas) Razzaq

Wilmington, DE · muhammadanas@outlook.com · linkedin.com/in/anasm

Product Operations | AI-Enabled Process Architecture | Securities Lending | Aladdin

Product-minded operations leader with 10+ years across BlackRock and JPMorganChase, specializing in turning manual securities-lending and reconciliation workflows into scaled, productized processes. Partnered directly with product and engineering teams on Aladdin platform enhancements — authoring business requirements, leading UAT, and driving straight-through-processing gains. Embedded generative AI into operational workflows, cutting task completion time by 25–30%.

Tip: use your browser's Print → "Save as PDF" for a clean one-page PDF version of this résumé.

Experience

Securities Lending Operations Associate — BlackRockApr 2021 – Present · Wilmington, DE (Hybrid)
  • Owned discovery-to-delivery redesign of stuck, suspense, and compare-break reconciliation workflows across global markets — eliminating 30% of manual steps and reducing cycle times by 20–25%.
  • Drove metrics-based exception reduction: holdover items from 153 to 62; failing settlement items from 6,000+ to under 2,000; quantity-related breaks from 54 to 20; recurring issue categories down ~75% and ~49% via root-cause analysis and tightened control frameworks.
  • Authored business requirements and led UAT for Aladdin lending module enhancements — reducing manual touchpoints and improving STP rates; acted as operational product lead between business users and engineering.
  • Architected AI-enabled operations: embedded generative AI into reconciliation prep, exception triage, and documentation; built reusable prompt libraries and agent workflows adopted as default starting points for high-volume tasks.
  • Led strategic workstreams across platform migrations, real-time collateral management on Aladdin, pass-through custodian consolidation, and asset segregation expansion — delivering zero-fail go-lives and 20% reduction in Aladdin loan/return exceptions.
  • Published standardized exception-management playbooks (Custody Breaks, Cash & Security Holdovers, Quantity Compare Breaks); cut repeat exceptions 15–20% and drove aged-break duration from 5+ days to ≤2 days.
  • Mentored 3 junior colleagues on operational continuity and knowledge-transfer practices.
Client Services Associate — JPMorganChaseApr 2018 – Apr 2021 · Delaware (On-site)
  • Managed 360+ ultra-high-net-worth client relationships across investment, credit, and banking products; resolved complex escalations with bankers and operations teams.
  • Owned onboarding, account opening, KYC/AML, corporate actions, margin, and capital-call workflows with full regulatory compliance.
  • Identified process bottlenecks and partnered with operations leadership to streamline documentation, approvals, and client communications — improving internal SLA adherence.
Financial Advisor — Diamond State Financial GroupFeb 2016 – Apr 2018 · Delaware
  • Delivered financial planning and investment advisory services to individual and business clients; built client-acquisition strategies and portfolio-construction expertise under regulatory compliance discipline.
Morgan Stanley2002 – 2016 · Troy, Michigan
  • Registered Client Associate (2013–2016): primary operational contact for a large client book — trading, settlement, and compliance workflows; foundational securities-lending knowledge.
  • Senior Client Associate (2009–2012): end-to-end operational support for a high-net-worth advisory team — portfolio accounting, corporate actions, and client-record reconciliation.
  • Earlier roles: Financial Advisor, Client Service Associate, Investment Banking Analyst, and branch operations positions.

Education

Certifications

Core Skills

Product Operations · Business Requirements · UAT · Reconciliation & Exception Management · Securities Lending · Collateral Management · Trade Lifecycle · Aladdin · SQL · Python · AI Workflow Automation · Prompt Engineering · Risk & Controls · Cross-Functional Leadership